Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to complete a return.

To be eligible for a return, your item must be in its original packaging with all included items and accessories.

To start a return, please visit our return portal here: Return Portal

You can always contact us for any return question at customercare@hettas.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
You will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@hettas.com.